Call Center - Call Center Call Handling Process

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Description: This is an overall process of how calls are handled in the Call Center.

Process Owner: Donna Campbell

Last Updated: 9/14/2006 9:03:41 AM

PDF Version: Call Center Call Handling Process.pdf

ProcessModel Version: Call Center Call Handling Process.zip  (Right click to save the file to your pc.  Open ProcessModel Software, select File/Install Package)

    Core Services

  • Public Safety
    		•

    Business Processes

  • Public Safety Communications
    		•